Privacy Policy

1. Data controller

FRAMETEC GROUP is the data controller for personal data processed through the Service. If you have questions about this notice or your rights, contact us through the Service or at the address we provide in response to support inquiries.

2. Personal data we collect

• Account data: name, email address, phone number, and password hash when you register.
• Profile and business data: company name, logo, billing address, and rate settings you enter.
• Job and estimate data: project addresses, measurements, sketches, notes, and customer contact details you upload.
• Usage data: IP address, browser type, device identifiers, pages visited, and feature usage.
• Support data: messages, attachments, and transaction details you send to customer support.

3. How we use your data

• To create and manage your account and provide the Service.
• To process subscriptions, payments, and billing through our reseller.
• To send estimate, contract, invoice, and field-verification communications.
• To maintain security, prevent fraud, and enforce our terms.
• To improve the Service and respond to support requests.
• To send service-related emails and, where permitted, product updates.

4. Legal basis

We process personal data on the basis of contract performance, legitimate interests, consent (where required), and legal obligation. You may withdraw consent at any time by contacting us or updating your account settings.

5. Who we share data with

• Service providers: hosting, analytics, email delivery, and customer-support tooling.
• Stripe: our payment processor and Merchant of Record for subscription management, payments, tax compliance, and invoicing.
• Professional advisers: legal, accounting, and insurance providers when necessary.
• Authorities: when required by law or to protect our rights.

6. International transfers

Your data may be transferred to and processed in countries outside your own. We use appropriate safeguards, such as standard contractual clauses and adequacy decisions, to protect your data.

7. Data retention

We keep your personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

8. Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to or withdraw consent for certain processing. To exercise these rights, contact us through the Service. We respond to requests within one month.

9. Security

We use encryption in transit and at rest, access controls, and other technical and organizational measures to protect your data. No method of transmission is 100% secure, and we cannot guarantee absolute security.

10. Cookies

We use essential cookies to operate the Service and analytics cookies to understand usage. You can manage analytics cookies through your browser settings.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date and, where required, notify you.